?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=SATRIA%2C+BAMBANG+TRI&rft.aulast=SATRIA&rft.aufirst=BAMBANG+TRI&rft.degree=Other&rft.title=KEPUASAN+PELANGGAN+PT+INTERYASA+MENGGUNAKAN+METODE+SERVICE+QUALITY+(SERVQUAL)+DAN+QUALITY+FUNCTION+DEPLOYMENT+(QFD)&rft.tpages=4&rft.inst=Sekolah+Tinggi+Teknologi+Dumai&rft.date=10+November+2015