eprintid: 445 rev_number: 9 eprint_status: archive userid: 1 dir: disk0/00/00/04/45 datestamp: 2021-12-24 11:30:15 lastmod: 2021-12-27 05:34:06 status_changed: 2021-12-24 11:30:15 type: article metadata_visibility: show creators_name: Melliana, Melliana creators_name: Mesra, Trisna creators_name: Yusrizal, Yusrizal creators_name: Fitra, Fitra creators_id: E-mail: mellianna52@gmail.com NIDN 1021017201 creators_id: NIDN1012067401 creators_id: NIDN1021016401 creators_id: NIDN 1010028204 contributors_type: http://www.loc.gov/loc.terms/relators/AUT contributors_type: http://www.loc.gov/loc.terms/relators/AUT contributors_type: http://www.loc.gov/loc.terms/relators/AUT contributors_name: Mesra, Trisna contributors_name: Yusrizal, Yusrizal contributors_name: Fitra, Fitra contributors_id: NIDN 1012067401 contributors_id: NIDN 1021016401 contributors_id: NIDN 1010028204 title: HASIL REVIEW : Tingkat Pelayanan Swalayan XYZ Terhadap Kepuasan Konsumen Di Kota Dumai ispublished: pub subjects: TA divisions: sch_eng full_text_status: public keywords: Tangible, Reliability, Responsiveness, Assurance, Emphaty, Service Quality abstract: XYZ Supermarkets is a company engaged in the fulfillment of people's daily needs. The convenience provided to consumers in the form of service in setting attractive prices, opening XYZ supermarket outlets in 24 hours and ease of non-cash payments. With that convenience, it still cannot improve customer satisfaction, because there are still differences in the price of products installed at the place of placement of goods with the prices of products listed at the checkout. This study analyzes the problem using the servqual method to see how far the difference between reality and customer expectations for the services they obtain. The results of research on the dimensions of Tangible, Reliability, Responsiveness, Assurance, Emphaty from each dimension of Service Quality prove that the services provided by XYZ supermarket employees are not satisfactory. date: 2019-12-18 date_type: published publication: Talenta Conference Series: Energy and Engineering (EE) volume: 2 number: 4 publisher: Talentaconfseries.usu refereed: TRUE official_url: https://scholar.google.com/citations?user=-ahKpvYAAAAJ&hl=id#d=gs_md_cita-d&u=%2Fcitations%3Fview_op%3Dview_citation%26hl%3Did%26user%3D-ahKpvYAAAAJ%26citation_for_view%3D-ahKpvYAAAAJ%3A9yKSN-GCB0IC%26tzom%3D-420 related_url_url: https://scholar.google.com/citations?user=-ahKpvYAAAAJ&hl=id related_url_type: pub referencetext: Assauri, Sofjan; 2008, Manajemen Produksi dan Produksi; Fakultas Ekonomi Universitas Indonesia; Jakarta. Baroto, T, 2003, Pengantar Teknik Industri. UMM Press. Universitas Muhamadiyah Malang. Handoko, T. Hani, 2000, Dasar-dasar Manajemen Produksi dan Operasi, Edisi Satu; BPFE; Yogyakarta Herjanto, Eddy, 2001, Manajemen Operasi, Edisi Tiga; Gramedia, Jakarata. Jono, 2015, Pengukuran Beban Kerja Tenaga Kerja Dengan Metode Work Sampling, Studi Kasus Di PT XY Yogyakarta. Jurusan Teknik Industri. Universitas Widya MataramnYogyakarta. Vol. 13. No. 2. PP 115-228. Kumar, S. A., 2006, Production and Operation Management. New Age International. New Delhi. Hal. 8-15. Purnomo, Hari, 2004, Pengantar Teknik Industri Edisi II, Penerbit Graha Ilmu, Yogyakarta Piqih Nurjannah, 2009, Penentuan Jumlah Tenaga Kerja Berdasarkan Waktu Standar Dengan Metode Work Sampling Di Bagian Packing, Seminar Universitas Sumatra Utara, Medan. Setoibudi, Eko, 2017, Analisis Sistem Penilaian Kinerja karyawan Studi Pada PT. Tridharma Kencana, Journal of Applied Business and Economics, Vol. 3 No. 3, Bekasi Sutalaksana, I.Z., Anggawisastra, R., dan Tjakraatmadja, J.H., 2006, Teknik Perancangan Sistem Kerja, Penerbit ITB Bandung. Wignjosoebroto, Sritomo, 2008, Ergonomi Studi Gerak dan Waktu Edisi Pertama, Penerbit Guna Widya, Surabaya Wignjosoebroto, Sritomo, 2003, Pengantar Teknik Dan Manajemen Industri, Penerbit Guna Darma https://spbu.pertamina.com/dashboard/info.html https://id.wikipedia.org/wiki/Stasiun_pengisian_bahan_bakar citation: Melliana, Melliana and Mesra, Trisna and Yusrizal, Yusrizal and Fitra, Fitra (2019) HASIL REVIEW : Tingkat Pelayanan Swalayan XYZ Terhadap Kepuasan Konsumen Di Kota Dumai. Talenta Conference Series: Energy and Engineering (EE), 2 (4). document_url: http://repository.sttdumai.ac.id/445/1/7%20Comb.pdf