?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=REZKI%2C+DELTA&rft.aufirst=DELTA&rft.aulast=REZKI&rft.degree=Other&rft.date=26+March+2010&rft.title=ANALYSIS+KEPUASAN+KONSUMEN+DI+SWALAYAN+BESTA+DUMAI&rft.inst=Sekolah+Tinggi+Teknologi+Dumai&rft.tpages=5